Return and Refund Policy

We want you to be satisfied with your Elysium Eyewear purchase. Please review this Return and Refund Policy before placing your order.

1. Return Eligibility

You may request a return within 14 days from the date your order is delivered.

To qualify for a return, the product must:

• Be unused, unworn and in its original condition;

• Be free from scratches, marks, makeup, hair products, skin oils, odours or other signs of use;

• Include its original case, accessories, packaging, labels and any complimentary items supplied with the order; and

• Be accompanied by valid proof of purchase from Elysium Eyewear.

Eyewear that has been worn beyond what is reasonably necessary to inspect its appearance and fit will not qualify for a change-of-mind return.

All returns are subject to inspection before they are approved.

2. Items That Cannot Be Returned

Unless the item is defective, damaged or incorrectly supplied, we cannot accept returns for:

• Products showing signs of wear, damage or improper handling;

• Products with scratched, stained, bent or altered frames or lenses;

• Products missing their original packaging, case, accessories or complimentary items;

• Clearance, final-sale or promotional items expressly marked as non-returnable;

• Gift cards;

• Personalised, modified or specially ordered products; or

• Products purchased from third-party retailers, marketplaces or authorised resellers.

Purchases made through another retailer must be returned directly to that retailer in accordance with its return policy.

3. How to Request a Return

Before sending anything back, contact us at:

Email: elysium.shopify@leapfroglobal.net
Telephone: +65 6547 1611
Address: 3 Kallang Sector, #06-01, Singapore 349278

Please provide:

• Your order number;

• The name and email address used for the order;

• The item you wish to return;

• The reason for the return; and

• Clear photographs or a video where the item is damaged, defective or incorrect.

Returns sent to us without prior authorisation may not be accepted.

Once your request is approved, we will provide return instructions. Approval of a return request does not guarantee a refund; the returned item must first pass inspection.

4. Return Shipping

For change-of-mind returns, the customer is responsible for all return shipping charges. Original delivery charges, international shipping fees, taxes, customs duties and import charges are not refundable.

We strongly recommend using a tracked and insured delivery service. Elysium Eyewear is not responsible for returned parcels that are lost, damaged or misdirected before reaching us.

Where we confirm that an item was defective, damaged upon delivery or incorrectly supplied, we will provide reasonable return instructions and bear or reimburse the applicable standard return shipping cost approved by us.

Unauthorised express shipping, courier upgrades or other additional return expenses will not be reimbursed.

5. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly if:

• The item arrived damaged;

• The item has a manufacturing defect;

• You received the wrong product, colour or quantity; or

• An item is missing from your order.

Please retain the product, packaging, shipping label and all contents while we review your claim.

Depending on the circumstances and applicable law, we may offer an appropriate remedy, including repair, replacement, exchange, price reduction or refund.

Damage resulting from accident, misuse, impact, improper storage, unauthorised modification, normal wear and tear or failure to follow care instructions is not considered a manufacturing defect.

Minor variations in colour caused by lighting, photography, screen settings or manufacturing tolerances do not ordinarily constitute defects.

6. Exchanges

We do not process direct exchanges for change-of-mind requests.

To obtain another model or colour, return the eligible item in accordance with this policy and place a new order separately.

Where an item is defective, damaged or incorrectly supplied, we may offer a replacement subject to stock availability.

7. Refunds

We will notify you after receiving and inspecting your return.

When a refund is approved:

• It will be issued to the original payment method;

• Eligible refunds will generally cover the purchase price paid for the returned product;

• Original shipping charges, customs duties, taxes and import fees will not be refunded unless required by law or the return resulted from our error; and

• Any discount, voucher or promotional benefit applied to the purchase may be recalculated based on the items retained.

Please allow up to 7 business days after approval for us to initiate the refund. Your bank, card issuer or payment provider may require additional time to post the funds to your account.

We cannot issue a refund to a different card, bank account or payment method.

8. Promotional Bundles and Complimentary Items

Where a returned item formed part of a bundle, multi-buy promotion, gift-with-purchase offer or minimum-spend promotion:

• All related products and complimentary items may need to be returned; or

• The value of any retained product, discount or complimentary item may be deducted from the refund.

Partial returns may cause the remaining items to be repriced at their normal individual prices.

9. Refused and Undeliverable Orders

If an order is refused, unclaimed or returned because of an incomplete or incorrect address, failed delivery attempt, unpaid customs charges or another matter outside our control, we may deduct the original delivery cost, return shipping cost and any other charges imposed on us from the refund.

We may charge an additional delivery fee to resend the order.

10. International Orders

Customers ordering outside Singapore are responsible for checking local import restrictions and paying any applicable customs duties, taxes, brokerage charges and handling fees.

These charges are imposed by local authorities or delivery providers and are not controlled by Elysium Eyewear.

We do not refund customs duties, import taxes or brokerage fees. Customers seeking repayment of such charges must contact the relevant local authority directly.

11. Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or amend an order.

We will try to accommodate the request, but an order cannot be cancelled or changed after it has been processed, packed or handed to the delivery provider.

Submitting a cancellation request does not guarantee that the order can be stopped.

12. Refund Delays

After receiving confirmation that a refund has been issued, please check with your bank, card issuer or payment provider if the funds do not appear within the expected processing period.

Contact us if the payment provider confirms that no refund is pending.

13. Statutory Consumer Rights

Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under applicable consumer-protection laws, including rights relating to goods that do not conform to contract.

Where applicable law gives you stronger rights than this policy, the applicable law will prevail.

14. Policy Updates

We may revise this Return and Refund Policy periodically to reflect operational, legal or regulatory changes.

The version published on our website at the time of your purchase will generally apply to that order, subject to applicable law.

15. Contact Us

For return or refund enquiries, contact:

Elysium Eyewear
3 Kallang Sector, #06-01
Singapore 349278
Singapore

Email: elysium.shopify@leapfroglobal.net
Telephone: +65 6547 1611